Terms & Conditions

Welcome to Tulia!

These Terms & Conditions ("Terms") govern your use of [www.tuliacosmetics.com] (the "Website") and any purchases made through it. By accessing or using our Website, you agree to be bound by these Terms. Please read them carefully before placing an order.

1. About Us

This Website is operated by Baptist Healthcare Pvt. Ltd., registered at 2nd Floor, Plot No.2, Subbaraya Nagar, Thiruneermalai Main Road, Chrompet, Kancheepuram District, Chennai - 600044. For any queries, you can reach us at tulia@baptisthealthcare.in or +91 81481 48487.

2. Eligibility

By using this Website, you confirm that you are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian. You also confirm that all information provided by you during registration or checkout is accurate and current.

3. Products & Pricing

We make every effort to ensure that product descriptions, images, and prices displayed on the Website are accurate. However, errors may occasionally occur, and we reserve the right to correct any pricing or product information errors, and to cancel any orders arising from such errors, at our discretion. All prices listed on the Website are in Indian Rupees (₹) and are inclusive of applicable taxes and shipping, unless stated otherwise.

4. Orders & Payment

When you place an order, you are making an offer to purchase the product(s) at the listed price. We reserve the right to accept or decline any order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. Payment can be made via the options available at checkout, including online payment methods and Cash on Delivery (COD), where applicable. All online payments are processed securely through our third-party payment gateway partner; and we do not store your card or banking credentials.

5. Shipping & Delivery

Please refer to our Shipping & Returns policy for details on delivery timelines, charges, and tracking. While we aim to deliver within the estimated timeframes, delays due to courier, weather, or other circumstances beyond our control may occasionally occur.

6. Returns, Refunds & Cancellations

All returns, refunds, and cancellations are governed by our Refund Policy and Shipping & Returns policy, which form part of these Terms.

7. Product Use & Disclaimer

Tulia products are intended for external/cosmetic use only, in accordance with the instructions provided on the product packaging or Website. As with any skincare product, we recommend performing a patch test before first use. If you experience any irritation or adverse reaction, discontinue use immediately and consult a dermatologist. Tulia is not liable for any allergic reactions or adverse effects resulting from misuse, failure to patch-test, or pre-existing skin conditions not disclosed at the time of use.

8. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, product images, and design, is the property of Baptist Healthcare Pvt. Ltd. and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Website without our prior written consent.

9. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Please notify us immediately at tulia@baptisthealthcare.in if you suspect unauthorized use of your account.

10. Prohibited Use

You agree not to use the Website for any unlawful purpose, to misuse, hack, or attempt to disrupt the Website's functioning, or to upload or transmit any harmful or malicious content.

11. Limitation of Liability

You agree not to use the Website for any unlawful purpose, to misuse, hack, or attempt to disrupt the Website's functioning, or to upload or transmit any harmful or malicious content.

12. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian law, the details of our Grievance Officer are as follows:

Name: Mr. Karuppaiya
Designation : Grievance Officer
Email: info@baptisthealthcare.in
Phone: 7305046293

Address: BAPTIST HEALTHCARE PRIVATE LIMITED, 2nd Floor, Plot No.2, Subbaraya Nagar, Thiruneermalai Main Road, Chrompet, Kancheepuram District, Chennai - 600044

We aim to acknowledge complaints within 48 hours and resolve them within 30 days of receipt.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in.

14. Changes to These Terms

We may revise these Terms from time to time. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.

15. Contact Us

• Support mail: tulia@baptisthealthcare.in

• Support number: +91 81481 48487

• Business address: Baptist Healthcare Pvt. Ltd., 2nd Floor, Plot No.2, Subbaraya Nagar, Thiruneermalai Main Road, Chrompet, Kancheepuram District, Chennai - 600044