Privacy Policy

[Baptist Healthcare Pvt Ltd.] ("Tulia," "we," "us," or "our") operates the website [www.tuliacosmetics.com] (the "Website") and is committed to protecting the privacy of everyone who visits or shops with us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have regarding your data.

By using our Website, creating an account, or placing an order, you agree to the practices described in this policy. If you do not agree, please do not use the Website.

1. Information We Collect

We collect information in the following ways:

Information you give us directly — When you create an account, place an order, sign up for our newsletter, or contact our support team, we may collect your name, email address, phone number, shipping and billing address, and payment-related details (note: we do not store your full card or UPI credentials; these are processed securely by our payment partner).

Information collected automatically — When you browse our Website, we automatically collect certain technical information including your IP address, browser type, device type, pages visited, time spent on the site, and referring URLs, through cookies and similar tracking technologies.

Information from third parties — If you choose to log in via a third-party platform (such as Google), or interact with us through social media, we may receive basic profile information from that platform in accordance with your privacy settings there.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping, billing, and customer support; communicate with you about your orders, account, or enquiries; send you marketing communications, offers, and product updates (only where you've opted in, and you can unsubscribe anytime); improve our Website, products, and overall shopping experience; detect and prevent fraud, abuse, or security issues; and comply with applicable legal and regulatory requirements.

3. Cookies

We use cookies and similar technologies to remember your preferences, keep items in your cart, understand how you use our Website, and personalize your browsing experience. You can control or disable cookies through your browser settings, though some parts of the Website may not function properly without them.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

Logistics and courier partners (such as Shiprocket) to fulfil and deliver your orders; payment gateway providers to process transactions securely; service providers who help us run the Website, send emails, or provide customer support; and government or regulatory authorities, where required by law.

All third parties we work with are required to handle your data responsibly and only use it for the purposes we've authorized.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. You can manage most of your account information by logging into your account, or by writing to us at tulia@baptisthealthcare.in.

7. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us at:

• Support mail: tulia@baptisthealthcare.in

• Support number: +91 81481 48487

• Business address: Baptist Healthcare Pvt. Ltd., 2nd Floor, Plot No.2, Subbaraya Nagar, Thiruneermalai Main Road, Chrompet, Kancheepuram District, Chennai - 600044