Refund Policy

This policy explains how refunds work at Tulia for both prepaid and Cash on Delivery (COD) orders.

1. Refund Eligibility

Refunds are issued in the following cases: the returned product meets our return eligibility criteria (see Shipping & Returns policy); the product was damaged, defective, or different from what was ordered; or your order was cancelled before it was shipped.

2. Refund Process

Once we receive your returned product, our team inspects it to confirm it meets the return conditions. This usually takes [2–3 business days]. Once approved, we initiate your refund.

3. Refunds for Prepaid Orders

If you paid online (via card, UPI, net-banking, or wallet), your refund will be credited back to the original payment method used at checkout. Refunds are typically processed within [5–7 business days] of approval, though it may take a few additional days for the amount to reflect in your account, depending on your bank or payment provider.

4. Refunds for Cash on Delivery (COD) Orders

Since COD orders are paid for at the time of delivery, refunds for COD orders cannot be credited back to a payment method the way prepaid orders are. For COD orders, refunds will be processed via [bank transfer (NEFT/UPI) to an account you provide] — you'll be asked to share your bank account details or UPI ID once your return is approved. Refunds are typically processed within [7–10 business days] of approval.

5. Order Cancellations

You may cancel your order before it has been shipped by contacting us at +91 81481 48487 with your order number. Once an order has been shipped, it cannot be cancelled.

For prepaid orders cancelled before shipping, a full refund will be processed to your original payment method. For COD orders cancelled before shipping, no charge applies since payment hadn't been collected yet.

6. Non-Refundable Situations

Refunds will not be issued for: products that have been used, opened, or show signs of tampering (unless damaged/defective); returns requested after the return window has closed; and items marked as "final sale" or "non-returnable" at checkout.

7. Need Help?

If you have any questions about a refund or its status, reach out to us at  +91 81481 48487 or write to us at tulia@baptisthealthcare.in.