Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our
customer support team at enquiry@baptisthealthcare.in or call us on +91 8148148487.
Cancellation post shipment:
In case you have cancelled an order, which has already been handed over to the courier company on
our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
Once we receive the product(s) back and verify its packaging/condition, we will refund your money
within 24-48 business hours.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after
receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we
process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the
same account from which the payment was made within 24-48 business hours of us receiving the
products back. It may take 2-3 additional business days for the amount to reflect in your account.
For cash on delivery transactions, we will initiate a bank transfer against the refund amount for the
billing details shared by you. This process will be completed within 24-48 business hours of us
receiving the products back and your bank details on email. It will take an additional 2-3 business
days for the amount to reflect in your account.
What if I used discount vouchers during the time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel
the order.
How do I return an item purchased on www.tuliacosmetics.com?
Step 1: Contact our Customer Support team via email (enquiry@baptisthealthcare.in) within 5
business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order.
Kindly email an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or
replacement process only if the products are received by us in their original packaging with their
seals, labels, and barcodes intact.
Categories not eligible for return:
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Step 1: Contact our Customer Support team via email (enquiry@baptisthealthcare.in) within 5 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.
Do I have to return the free product/gift when I return a product?
Can I return part of my order?
How will I get refunded for the returned orders and how long will this process take?